Privacy Policy and Legal Notices

Last updated: 2025

1. Who We Are

The craftneedlepoint.co.uk website is operated by:
AV SEO, LLC
1111B S Governors Ave STE 81890
Dover, DE 19904 – United States
Telephone: (941) 946-7213
Email: contact@craftneedlepoint.co.uk

AV SEO, LLC is registered in the State of Delaware (USA).
EIN: 36-5151944

2. Website Hosting

This website is hosted by the following provider:
Regery
The servers are located within the European Union.

The website may also use additional technical services, such as CDN distribution, security solutions and performance optimisation.

3. Purpose of This Privacy Policy

This Privacy Policy explains how craftneedlepoint.co.uk collects, uses and protects your personal data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

4. Personal Data We Collect

We may collect the following data:

• Personal details: name, address, telephone number and email
• Order details: products purchased, order history and billing information
• Payment details: handled solely through secure payment providers
• Technical data: IP address, device type, browser, website usage data and cookies

5. How We Use Your Personal Data

We use your data for the following purposes:

• Processing and delivering your orders
• Customer service and communication
• Improving the functionality and usability of the website
• Preventing fraud and keeping the site secure
• Meeting our legal obligations
• Marketing communications (only where you have given your consent)

6. Lawful Basis for Processing

We process your data on the following lawful bases: performance of a contract (your order), compliance with a legal obligation, our legitimate interests, or your explicit consent.

7. Sharing Your Personal Data

We only share your data with trusted partners where it is necessary, including:

• Payment service providers
• Couriers and logistics companies
• Hosting and technical service providers
• Security and analytics tools

We never sell your personal data to third parties.

8. How Long We Keep Your Data

Order data is kept for up to 10 years (to meet accounting and tax requirements).
Marketing data – no longer than 3 years after your last activity.
Cookies – for the length of their validity period (typically 1–13 months).

9. Cookies

The craftneedlepoint.co.uk website uses cookies to provide essential functionality, analytics, security and personalised content.

10. Your Rights Under UK GDPR

You have the right to:

• Access the personal data we hold about you
• Request that inaccurate data be corrected
• Request that your data be erased (the “right to be forgotten”)
• Restrict how we process your data
• Object to the processing of your personal data
• Receive your data in a portable format
• Withdraw your consent at any time

To exercise any of these rights, please contact us at: contact@craftneedlepoint.co.uk. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.

11. Data Security

We use modern technical and organisational security measures, including encryption, secure servers, access controls, monitoring systems and protection against cyber attacks.

12. External Links

This website may contain links to external sites.
We are not responsible for their content or privacy practices.
If you come across any unlawful or inappropriate content, please report it to contact@craftneedlepoint.co.uk.

13. Copyright and Intellectual Property

All text, images, graphics, logos, videos and source code on this website are the property of AV SEO, LLC or its partners and are protected by international copyright law.

Any reproduction or distribution without written permission is prohibited.

14. Trade Marks

craftneedlepoint.co.uk is a registered trade mark of AV SEO, LLC.
Any other trade marks mentioned belong to their respective owners.

15. Contact Details

For any privacy queries:
Email: contact@craftneedlepoint.co.uk
Contact page: /contact/

16. Updates

We may update this Privacy Policy from time to time to reflect changes in the law or our technology.
Any updates will be published on this page.